Social connection troubleshooting

Fix Pinterest connection issues

Use this page when Pinterest does not finish connecting. Most fixes come down to signing in with the correct business account, approving board and pin access, and making sure you already have a usable board inside Pinterest.

Pinterest usually fails here because the wrong account was signed in, the approval screen was interrupted, or the connected business account does not yet have the board access your team expects.

What must be true before you retry

Make sure the account already has at least one board you can publish into.

Approve the requested board and pin permissions instead of closing the popup early.

If your workflow depends on website attribution inside Pinterest, finish claiming the website in Pinterest first.

Retry from a fresh authorization step instead of reusing an older callback or login attempt.

The failure patterns we expect most often

The wrong Pinterest account is signed in

Pinterest opens, but the boards you expect never appear. This usually means the browser is signed into a different personal or business account.

The permission window was closed or interrupted

If the approval step is cancelled or the popup is closed, Pinterest returns without a usable connection.

There is no usable board for publishing

A connection can succeed more cleanly when the business account already has a board that is ready to receive new pins.

An older token or connection became invalid

Pinterest tokens can stop working after account security changes or leaked-token revocation, which means the account needs a fresh authorization.